Return & Refund Policy

Thank you for shopping at DewCura. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Our return policy lasts 30 days from the date of delivery. If 30 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or exchange.

Satisfaction Guarantee

⚠️ "If you experience any skin irritation or issues, contact us directly for an alternative solution before reaching out to your bank."

1. Eligibility for Returns

Due to the personal care, hygiene, and cosmetic nature of our products (oral care and skincare), we must enforce strict health and safety standards. To be eligible for a return:

• Your item must be unused, unopened, and in the same condition that you received it.

• It must be in the original packaging with all seals intact.

• You must provide the receipt or proof of purchase (your order number).

⚠️ Note: For hygiene reasons, opened toothpastes, used toothbrushes, or opened skin creams/soaps cannot be returned or refunded unless they arrived damaged or defective.

2. Return Instructions (How to Return)

If your item meets the eligibility criteria above, please follow these simple steps to initiate your return:

• Step 1: Email our support team at support@dewcura.com with your Order Number and the reason for the return. (If the item is damaged, please attach clear photos).

• Step 2: Our customer care team will review your request within 24–48 hours. If approved, we will send you the Return Shipping Address and instructions.

• Step 3: Pack the item securely and ship it back to us. Please note that customers are responsible for paying their own return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. Refunds & Processing

Once your return is received and inspected by our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed immediately.

• A credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 5–7 business days, depending on your bank's processing time.

4. Damaged, Defective, or Wrong Items

If your order arrives damaged during transit, or if you received the wrong item, please contact us immediately at support@dewcura.com with photos of the product. We will gladly ship out a free replacement or issue a full refund right away, and you will not be charged any extra shipping fees.

5. Non-Returnable Items

Need Help?

For any questions regarding our return process, feel free to reach out to our dedicated support team at support@dewcura.com.