Shipping Policy

Thank you for visiting and shopping at DewCura. We are committed to delivering your premium oral care and skincare essentials to you as quickly and safely as possible.

Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped, along with a tracking number to follow your package's journey.

2. Shipping Rates & Delivery Estimates

We proudly offer Free Standard Shipping on all orders across the United States.

Our estimated delivery timeframes are as follows:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping (USA)	7–14 business days	FREE

📌 Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. While we make every effort to deliver your package on time, delays can occasionally occur due to customs processing, postal service disruptions, or peak holiday seasons.

3. Order Tracking (How to track your order)

Once your order has shipped, we will send you a shipment confirmation email containing your tracking number(s). The tracking tracking link will become active within 48–72 hours.

You can easily track your package anytime directly on our website through our Track Order page, or by using global tracking services like 17track.net.

4. Shipment to P.O. Boxes or APO/FPO Addresses

Currently, we strongly recommend providing a physical residential or business address for delivery. Some of our premium couriers may experience limitations or extended delays when shipping to P.O. Boxes or APO/FPO/DPO military addresses.

5. Damaged, Lost, or Stolen Packages

DewCura is not liable for any products damaged or lost during shipping if the carrier marks the package as "Delivered". However, your satisfaction is our priority.

• If your package arrives broken, defective, or leaking, please take clear photos immediately and contact us at support@dewcura.com within 48 hours of delivery. We will gladly arrange a free replacement for you.

• If your tracking status has not updated for more than 20 days, please reach out to us so we can investigate with the carrier.

6. Incorrect Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, which means there is a very small window to change or correct an address. If you notice a mistake, please contact us immediately at support@dewcura.com.

Contact Us

If you have any questions about the shipment or delivery of your order, please don't hesitate to contact our dedicated support team at support@dewcura.com